Quick answers before you reach out
Frequently Asked Questions
Start here for quick answers to common order, shipping, freshness, and return questions. If you still need help, use the contact form below.
Orders and Shipping
How much does shipping cost?
All U.S. orders include free shipping. The price you see already includes standard shipping, so there are no surprise shipping charges added at checkout.
When will my coffee ship?
Our coffee is fresh roasted in the United States after your order is placed. Processing time can vary, and you will receive tracking information once your order is on the way.
Where do orders ship from?
Orders ship from within the United States.
Coffee Freshness
Is your coffee roasted after I order?
Yes. Coffee is fresh roasted in the United States after the order is placed. This helps deliver a fresher cup than coffee that has been sitting on a shelf for weeks or months.
Is the coffee ground after I order?
Yes. If you choose a ground coffee option, your coffee is freshly ground to your selected grind after the order is placed.
Returns and Order Issues
Do you accept returns on coffee or tea?
For food safety reasons, coffee and tea products generally cannot be returned once shipped. If your order arrives damaged, incorrect, or there is a product issue, contact us so we can review it and help make it right.
What should I do if my order arrives damaged?
Contact us with your order number and photos of the damaged item and packaging. We will review the issue and help resolve it.
Can I change or cancel my order after placing it?
Because coffee is roasted after the order is placed, changes and cancellations are usually not possible once an order has been submitted. Please review your order carefully before checkout.
Brand and Community
Do I have to be a veteran to buy from American Veteran Coffee?
No. American Veteran Coffee is veteran-owned, but it is open to everyone. Veterans, military families, first responders, civilians, and supporters are all welcome here.